AT T Inc. (NYSE: T) announced today that AT T has extended its relationship with DIRECTV, Inc., the nation s leading provider of digital satellite television service.
DIRECTV will continue its current OneNet® contract for an additional year at a value of $33 million. AT T s OneNet Service provides a flexible solution for companies, like DIRECTV, that have a need for multiple communications technologies.
Under the terms of the agreement, AT T will continue to provide DIRECTV with toll-free 800, Advanced Features and Asynchronous Transfer Mode (ATM) and Frame Relay services that support 18 call centers and approximately 60 corporate WAN points of presence.
AT T will also begin to provide Multiprotocol Label Switching (MPLS) services, which will allow DIRECTV to employ Voice over Internet Protocol (VoIP) in its call center support and enterprise networks.
DIRECTV relies on AT T to connect our vast call center network, ensuring that DIRECTV s more than 15 million customers have easy access to customer service representatives on a 24/7 basis, said Mike Benson, executive vice president and chief information officer, DIRECTV, Inc. The services that AT T provides for DIRECTV enable us to better control costs while gaining the flexibility that we need in order to support our top-rated customer service operations.
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