Some Universal Studios Home Entertainment's 'Children of Men' and 'The Good Shepherd' Combo Format HD DVD releases have suffered from playback issues on Toshiba's HD DVD players and the Xbox 360 HD DVD add-on, which we can personally attest to here at TMR. Universal has been mum on the issue thus far, leaving consumers affected by the issues to try to convince the retailer they purchased it from for an exchange. And in some cases, an exchange did little to help the problem.
Universal has formally issued a statement regarding the playback issues acknowledging it is under investigation. Better yet, they're willing to replace defective discs free of charge. The statement reads as follows, "Universal is currently investigating reports that Children of Men, The Good Shepherd, and select other discs not playing properly in some HD DVD players.
While we believe this is limited to a small number of HD DVD discs, Universal is offering a replacement service for any customers who are experiencing this problem. We are still investigating the cause and will provide further updates as we get them. Any customer problems should be directed to USHE.
ConsumerRelations@worldmarkinc.com." Be sure to drop us a line with your experience should you contact Universal for a 'Children of Men' or 'The Good Shepherd' replacement disc.
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